世界各国のリアルタイムなデータ・インテリジェンスで皆様をお手伝い

世界のコールセンター人工知能（AI）市場レポート、歴史と予測2018-2029年、企業別、主要地域別、タイプ別、用途別内訳データ


Global Call Center Artificial Intelligence (AI) Market Report, History and Forecast 2018-2029, Breakdown Data by Companies, Key Regions, Types and Application

QYResearch発行のコールセンター人工知能（AI）レポートは、COVID-19とロシア・ウクライナ戦争が2022年の市場に二重に影響を与えることを明らかにしている。世界のコールセンター人工知能（AI）市場は、2023年か... もっと見る

　

　

出版社 出版年月 電子版価格 言語
QYResearch
QYリサーチ 		2023年11月2日 US$3,350
シングルユーザライセンス
ライセンス・価格情報
注文方法はこちら 		英語

※当ページの内容はウェブ更新時の情報です。
最新版の価格やページ数などの情報についてはお問合せください。
日本語のページは自動翻訳を利用し作成しています。
実際のレポートは英文のみでご納品いたします。


　

サマリー

QYResearch発行のコールセンター人工知能（AI）レポートは、COVID-19とロシア・ウクライナ戦争が2022年の市場に二重に影響を与えることを明らかにしている。世界のコールセンター人工知能（AI）市場は、2023年から2029年の間に年平均成長率％で2022年の100万米ドルから増加し、2029年には100万米ドルに達すると予測されている。中小企業と大企業からの需要が業界の主要な推進力となっている。

コールセンターでは、日常的な顧客からの問い合わせに対応し、迅速な解決を提供するために、チャットボットやボイスボットとしても知られるAI搭載のバーチャルアシスタントの導入が進んでいる。AI機能をCRMシステムと統合することで、コールセンター・エージェントは顧客データや過去のやりとりにアクセスできるようになり、パーソナライズされた顧客サービスが向上する。AI主導の音声分析とセンチメント分析ツールは、コールセンターが顧客との会話をモニターしてセンチメントを把握し、潜在的な問題や改善の機会を特定するのに役立ちます。

レポートの範囲
本レポートは、過去の分析（2018年-2022年）と予測計算（2023年-2029年）に基づき、読者が世界のコールセンター人工知能（AI）市場を多角的に包括的に理解することを目的とし、読者の戦略と意思決定に十分なサポートを提供します。

レポート掲載企業、タイプ、用途、地域
企業別
オラクル
IBM
ラックスペース・テクノロジー
マイクロソフト
ヴイエムウェア
デル
レッドセントリック
グーグル
シスコシステムズ
レッドハット
ジェトロニクス
ヒューレット・パッカード・エンタープライズ
センチュリーリンク
日本電気株式会社
ジョイエント
AT&T 知的財産
シトリックス・システムズ
株式会社NTTデータ
ファイブナイン
ジェネシス
ライブパーソン
NICE inContact
トークデスク
ゼンデスク
コグニジー
IBM Watson
スマートアクション
ベリントシステムズ
タイプ別セグメント
会話型人工知能
対話型音声応答
その他
アプリケーション別セグメント
中小企業
大企業
地域別
北米
米国
カナダ
欧州
ドイツ
フランス
英国
イタリア
ロシア
北欧諸国

アジア太平洋
中国
日本
韓国
東南アジア
インド
オーストラリア

ラテンアメリカ
メキシコ
ブラジル

中東・アフリカ
トルコ
サウジアラビア
アラブ首長国連邦

本レポートの各章では、読者がコールセンターの人工知能（AI）市場をさらに理解するための詳細情報を提供しています：
第1章：歴史と予測期間（2018-2023年、2024-2029年）の世界と地域の市場規模とCAGR。
第2章：2018年から2023年までの北米、欧州、アジア太平洋、ラテンアメリカ、中東、アフリカにおける製品タイプと各タイプの収益分析。
第3章：2018年から2023年までの北米、欧州、アジア太平洋、ラテンアメリカ、中東およびアフリカにおける製品用途と各用途の収益分析。
第4章：企業競争状況、製品名企業の競争状況、収益、市場シェアとランキング、最新の開発計画、合併、買収情報などの詳細分析。
第5章：企業概要、企業の基本情報、コールセンター人工知能（AI）紹介などをカバーする。また、各企業の売上高と売上総利益率、直近の開発状況についても解説する。
第6章から第10章：北米、欧州、アジア太平洋、中南米、中東、アフリカの国別レベル分析（収益別）。
第11章：市場力学、市場の最新動向、市場の推進要因と制限要因、業界企業が直面する課題とリスク。
第12章：包括的調査に基づくコールセンター人工知能（AI）市場に関するQYResearch社の結論。
第13章：QYResearchが採用した方法論とデータソース。


ページTOPに戻る


目次

1 Market Overview of Call Center Artificial Intelligence (AI)
1.1 Call Center Artificial Intelligence (AI) Market Overview
1.1.1 Call Center Artificial Intelligence (AI) Product Scope
1.1.2 Call Center Artificial Intelligence (AI) Market Status and Outlook
1.2 Global Call Center Artificial Intelligence (AI) Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Call Center Artificial Intelligence (AI) Market Size by Region (2018-2029)
1.4 Global Call Center Artificial Intelligence (AI) Historic Market Size by Region (2018-2023)
1.5 Global Call Center Artificial Intelligence (AI) Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Call Center Artificial Intelligence (AI) Market Size (2018-2029)
1.6.1 North America Call Center Artificial Intelligence (AI) Market Size (2018-2029)
1.6.2 Europe Call Center Artificial Intelligence (AI) Market Size (2018-2029)
1.6.3 Asia-Pacific Call Center Artificial Intelligence (AI) Market Size (2018-2029)
1.6.4 Latin America Call Center Artificial Intelligence (AI) Market Size (2018-2029)
1.6.5 Middle East & Africa Call Center Artificial Intelligence (AI) Market Size (2018-2029)
2 Call Center Artificial Intelligence (AI) Market by Type
2.1 Introduction
2.1.1 Conversational Artificial Intelligence
2.1.2 Interactive Voice Response
2.1.3 Others
2.2 Global Call Center Artificial Intelligence (AI) Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Call Center Artificial Intelligence (AI) Historic Market Size by Type (2018-2023)
2.2.2 Global Call Center Artificial Intelligence (AI) Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Call Center Artificial Intelligence (AI) Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Call Center Artificial Intelligence (AI) Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Call Center Artificial Intelligence (AI) Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Call Center Artificial Intelligence (AI) Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Call Center Artificial Intelligence (AI) Revenue Breakdown by Type (2018-2029)
3 Call Center Artificial Intelligence (AI) Market Overview by Application
3.1 Introduction
3.1.1 SME
3.1.2 Large Enterprises
3.2 Global Call Center Artificial Intelligence (AI) Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Call Center Artificial Intelligence (AI) Historic Market Size by Application (2018-2023)
3.2.2 Global Call Center Artificial Intelligence (AI) Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Call Center Artificial Intelligence (AI) Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Call Center Artificial Intelligence (AI) Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Call Center Artificial Intelligence (AI) Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Call Center Artificial Intelligence (AI) Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Call Center Artificial Intelligence (AI) Revenue Breakdown by Application (2018-2029)
4 Call Center Artificial Intelligence (AI) Competition Analysis by Players
4.1 Global Call Center Artificial Intelligence (AI) Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Call Center Artificial Intelligence (AI) as of 2022)
4.3 Date of Key Players Enter into Call Center Artificial Intelligence (AI) Market
4.4 Global Top Players Call Center Artificial Intelligence (AI) Headquarters and Area Served
4.5 Key Players Call Center Artificial Intelligence (AI) Product Solution and Service
4.6 Competitive Status
4.6.1 Call Center Artificial Intelligence (AI) Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Oracle
5.1.1 Oracle Profile
5.1.2 Oracle Main Business
5.1.3 Oracle Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.1.4 Oracle Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.1.5 Oracle Recent Developments
5.2 IBM
5.2.1 IBM Profile
5.2.2 IBM Main Business
5.2.3 IBM Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.2.4 IBM Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.2.5 IBM Recent Developments
5.3 RACKSPACE TECHNOLOGY
5.3.1 RACKSPACE TECHNOLOGY Profile
5.3.2 RACKSPACE TECHNOLOGY Main Business
5.3.3 RACKSPACE TECHNOLOGY Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.3.4 RACKSPACE TECHNOLOGY Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.3.5 Microsoft Recent Developments
5.4 Microsoft
5.4.1 Microsoft Profile
5.4.2 Microsoft Main Business
5.4.3 Microsoft Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.4.4 Microsoft Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.4.5 Microsoft Recent Developments
5.5 Vmware
5.5.1 Vmware Profile
5.5.2 Vmware Main Business
5.5.3 Vmware Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.5.4 Vmware Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.5.5 Vmware Recent Developments
5.6 Dell
5.6.1 Dell Profile
5.6.2 Dell Main Business
5.6.3 Dell Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.6.4 Dell Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.6.5 Dell Recent Developments
5.7 Redcentric
5.7.1 Redcentric Profile
5.7.2 Redcentric Main Business
5.7.3 Redcentric Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.7.4 Redcentric Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.7.5 Redcentric Recent Developments
5.8 Google
5.8.1 Google Profile
5.8.2 Google Main Business
5.8.3 Google Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.8.4 Google Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.8.5 Google Recent Developments
5.9 Cisco Systems
5.9.1 Cisco Systems Profile
5.9.2 Cisco Systems Main Business
5.9.3 Cisco Systems Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.9.4 Cisco Systems Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.9.5 Cisco Systems Recent Developments
5.10 Red Hat
5.10.1 Red Hat Profile
5.10.2 Red Hat Main Business
5.10.3 Red Hat Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.10.4 Red Hat Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.10.5 Red Hat Recent Developments
5.11 Getronics
5.11.1 Getronics Profile
5.11.2 Getronics Main Business
5.11.3 Getronics Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.11.4 Getronics Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.11.5 Getronics Recent Developments
5.12 Hewlett Packard Enterprise Development
5.12.1 Hewlett Packard Enterprise Development Profile
5.12.2 Hewlett Packard Enterprise Development Main Business
5.12.3 Hewlett Packard Enterprise Development Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.12.4 Hewlett Packard Enterprise Development Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.12.5 Hewlett Packard Enterprise Development Recent Developments
5.13 CenturyLink
5.13.1 CenturyLink Profile
5.13.2 CenturyLink Main Business
5.13.3 CenturyLink Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.13.4 CenturyLink Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.13.5 CenturyLink Recent Developments
5.14 NEC Corporation
5.14.1 NEC Corporation Profile
5.14.2 NEC Corporation Main Business
5.14.3 NEC Corporation Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.14.4 NEC Corporation Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.14.5 NEC Corporation Recent Developments
5.15 Joyent
5.15.1 Joyent Profile
5.15.2 Joyent Main Business
5.15.3 Joyent Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.15.4 Joyent Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.15.5 Joyent Recent Developments
5.16 AT&T Intellectual Property
5.16.1 AT&T Intellectual Property Profile
5.16.2 AT&T Intellectual Property Main Business
5.16.3 AT&T Intellectual Property Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.16.4 AT&T Intellectual Property Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.16.5 AT&T Intellectual Property Recent Developments
5.17 Citrix Systems
5.17.1 Citrix Systems Profile
5.17.2 Citrix Systems Main Business
5.17.3 Citrix Systems Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.17.4 Citrix Systems Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.17.5 Citrix Systems Recent Developments
5.18 NTT DATA Corporation
5.18.1 NTT DATA Corporation Profile
5.18.2 NTT DATA Corporation Main Business
5.18.3 NTT DATA Corporation Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.18.4 NTT DATA Corporation Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.18.5 NTT DATA Corporation Recent Developments
5.19 Five9
5.19.1 Five9 Profile
5.19.2 Five9 Main Business
5.19.3 Five9 Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.19.4 Five9 Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.19.5 Five9 Recent Developments
5.20 Genesys
5.20.1 Genesys Profile
5.20.2 Genesys Main Business
5.20.3 Genesys Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.20.4 Genesys Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.20.5 Genesys Recent Developments
5.21 LivePerson
5.21.1 LivePerson Profile
5.21.2 LivePerson Main Business
5.21.3 LivePerson Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.21.4 LivePerson Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.21.5 LivePerson Recent Developments
5.22 NICE inContact
5.22.1 NICE inContact Profile
5.22.2 NICE inContact Main Business
5.22.3 NICE inContact Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.22.4 NICE inContact Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.22.5 NICE inContact Recent Developments
5.23 Talkdesk
5.23.1 Talkdesk Profile
5.23.2 Talkdesk Main Business
5.23.3 Talkdesk Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.23.4 Talkdesk Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.23.5 Talkdesk Recent Developments
5.24 Zendesk
5.24.1 Zendesk Profile
5.24.2 Zendesk Main Business
5.24.3 Zendesk Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.24.4 Zendesk Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.24.5 Zendesk Recent Developments
5.25 Cognigy
5.25.1 Cognigy Profile
5.25.2 Cognigy Main Business
5.25.3 Cognigy Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.25.4 Cognigy Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.25.5 Cognigy Recent Developments
5.26 IBM Watson
5.26.1 IBM Watson Profile
5.26.2 IBM Watson Main Business
5.26.3 IBM Watson Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.26.4 IBM Watson Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.26.5 IBM Watson Recent Developments
5.27 SmartAction
5.27.1 SmartAction Profile
5.27.2 SmartAction Main Business
5.27.3 SmartAction Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.27.4 SmartAction Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.27.5 SmartAction Recent Developments
5.28 Verint Systems
5.28.1 Verint Systems Profile
5.28.2 Verint Systems Main Business
5.28.3 Verint Systems Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.28.4 Verint Systems Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.28.5 Verint Systems Recent Developments
6 North America
6.1 North America Call Center Artificial Intelligence (AI) Market Size by Country (2018-2029)
6.2 United States
6.3 Canada
7 Europe
7.1 Europe Call Center Artificial Intelligence (AI) Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Call Center Artificial Intelligence (AI) Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Call Center Artificial Intelligence (AI) Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Call Center Artificial Intelligence (AI) Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Call Center Artificial Intelligence (AI) Market Dynamics
11.1 Call Center Artificial Intelligence (AI) Industry Trends
11.2 Call Center Artificial Intelligence (AI) Market Drivers
11.3 Call Center Artificial Intelligence (AI) Market Challenges
11.4 Call Center Artificial Intelligence (AI) Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List

　

ページTOPに戻る


　

Summary

Call Center Artificial Intelligence (AI) report published by QYResearch reveals that COVID-19 and Russia-Ukraine War impacted the market dually in 2022. Global Call Center Artificial Intelligence (AI) market is projected to reach US$ million in 2029, increasing from US$ million in 2022, with the CAGR of % during the period of 2023 to 2029. Demand from SME and Large Enterprises are the major drivers for the industry.

Call centers are increasingly deploying AI-powered virtual assistants, also known as chatbots or voicebots, to handle routine customer inquiries and provide quick resolutions. Integrating AI capabilities with CRM systems enables call center agents to access customer data and historical interactions, improving personalized customer service. AI-driven voice analytics and sentiment analysis tools help call centers monitor customer conversations for sentiment and identify potential issues or opportunities for improvement.

Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Call Center Artificial Intelligence (AI) market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.

Companies, Type, Application and Regions Listed in the Report:
By Company
Oracle
IBM
RACKSPACE TECHNOLOGY
Microsoft
Vmware
Dell
Redcentric
Google
Cisco Systems
Red Hat
Getronics
Hewlett Packard Enterprise Development
CenturyLink
NEC Corporation
Joyent
AT&T Intellectual Property
Citrix Systems
NTT DATA Corporation
Five9
Genesys
LivePerson
NICE inContact
Talkdesk
Zendesk
Cognigy
IBM Watson
SmartAction
Verint Systems
Segment by Type
Conversational Artificial Intelligence
Interactive Voice Response
Others
Segment by Application
SME
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries

Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia

Latin America
Mexico
Brazil

Middle East & Africa
Turkey
Saudi Arabia
UAE

Each chapter of the report provides detailed information for readers to understand the Call Center Artificial Intelligence (AI) market further:
Chapter 1: Global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029).
Chapter 2: Product Types and Revenue analysis of Each Type in North America, Europe, Asia-Pacific, Latin America, Middle East and Africa from 2018 to 2023.
Chapter 3: Product Application and Revenue analysis of Each Application in North America, Europe, Asia-Pacific, Latin America, Middle East and Africa from 2018 to 2023.
Chapter 4: Company Competition Status, Detailed analysis of Product Name companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter 5: Companies’ Outline, covering company’s basic information, Call Center Artificial Intelligence (AI) introduction, etc. Call Center Artificial Intelligence (AI) Revenue and Gross Margin of each company as well as Recent Development are also contained in this part.
Chapter 6 to 10: Country Level analysis of North America, Europe, Asia-Pacific, Latin America, Middle East and Africa by revenue.
Chapter 11: Market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry.
Chapter 12: QYResearch’s Conclusions of Call Center Artificial Intelligence (AI) market based on comprehensive survey.
Chapter 13: Methodology and Data Sources adopted by QYResearch.



ページTOPに戻る


Table of Contents

1 Market Overview of Call Center Artificial Intelligence (AI)
1.1 Call Center Artificial Intelligence (AI) Market Overview
1.1.1 Call Center Artificial Intelligence (AI) Product Scope
1.1.2 Call Center Artificial Intelligence (AI) Market Status and Outlook
1.2 Global Call Center Artificial Intelligence (AI) Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Call Center Artificial Intelligence (AI) Market Size by Region (2018-2029)
1.4 Global Call Center Artificial Intelligence (AI) Historic Market Size by Region (2018-2023)
1.5 Global Call Center Artificial Intelligence (AI) Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Call Center Artificial Intelligence (AI) Market Size (2018-2029)
1.6.1 North America Call Center Artificial Intelligence (AI) Market Size (2018-2029)
1.6.2 Europe Call Center Artificial Intelligence (AI) Market Size (2018-2029)
1.6.3 Asia-Pacific Call Center Artificial Intelligence (AI) Market Size (2018-2029)
1.6.4 Latin America Call Center Artificial Intelligence (AI) Market Size (2018-2029)
1.6.5 Middle East & Africa Call Center Artificial Intelligence (AI) Market Size (2018-2029)
2 Call Center Artificial Intelligence (AI) Market by Type
2.1 Introduction
2.1.1 Conversational Artificial Intelligence
2.1.2 Interactive Voice Response
2.1.3 Others
2.2 Global Call Center Artificial Intelligence (AI) Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Call Center Artificial Intelligence (AI) Historic Market Size by Type (2018-2023)
2.2.2 Global Call Center Artificial Intelligence (AI) Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Call Center Artificial Intelligence (AI) Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Call Center Artificial Intelligence (AI) Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Call Center Artificial Intelligence (AI) Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Call Center Artificial Intelligence (AI) Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Call Center Artificial Intelligence (AI) Revenue Breakdown by Type (2018-2029)
3 Call Center Artificial Intelligence (AI) Market Overview by Application
3.1 Introduction
3.1.1 SME
3.1.2 Large Enterprises
3.2 Global Call Center Artificial Intelligence (AI) Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Call Center Artificial Intelligence (AI) Historic Market Size by Application (2018-2023)
3.2.2 Global Call Center Artificial Intelligence (AI) Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Call Center Artificial Intelligence (AI) Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Call Center Artificial Intelligence (AI) Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Call Center Artificial Intelligence (AI) Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Call Center Artificial Intelligence (AI) Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Call Center Artificial Intelligence (AI) Revenue Breakdown by Application (2018-2029)
4 Call Center Artificial Intelligence (AI) Competition Analysis by Players
4.1 Global Call Center Artificial Intelligence (AI) Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Call Center Artificial Intelligence (AI) as of 2022)
4.3 Date of Key Players Enter into Call Center Artificial Intelligence (AI) Market
4.4 Global Top Players Call Center Artificial Intelligence (AI) Headquarters and Area Served
4.5 Key Players Call Center Artificial Intelligence (AI) Product Solution and Service
4.6 Competitive Status
4.6.1 Call Center Artificial Intelligence (AI) Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Oracle
5.1.1 Oracle Profile
5.1.2 Oracle Main Business
5.1.3 Oracle Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.1.4 Oracle Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.1.5 Oracle Recent Developments
5.2 IBM
5.2.1 IBM Profile
5.2.2 IBM Main Business
5.2.3 IBM Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.2.4 IBM Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.2.5 IBM Recent Developments
5.3 RACKSPACE TECHNOLOGY
5.3.1 RACKSPACE TECHNOLOGY Profile
5.3.2 RACKSPACE TECHNOLOGY Main Business
5.3.3 RACKSPACE TECHNOLOGY Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.3.4 RACKSPACE TECHNOLOGY Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.3.5 Microsoft Recent Developments
5.4 Microsoft
5.4.1 Microsoft Profile
5.4.2 Microsoft Main Business
5.4.3 Microsoft Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.4.4 Microsoft Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.4.5 Microsoft Recent Developments
5.5 Vmware
5.5.1 Vmware Profile
5.5.2 Vmware Main Business
5.5.3 Vmware Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.5.4 Vmware Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.5.5 Vmware Recent Developments
5.6 Dell
5.6.1 Dell Profile
5.6.2 Dell Main Business
5.6.3 Dell Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.6.4 Dell Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.6.5 Dell Recent Developments
5.7 Redcentric
5.7.1 Redcentric Profile
5.7.2 Redcentric Main Business
5.7.3 Redcentric Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.7.4 Redcentric Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.7.5 Redcentric Recent Developments
5.8 Google
5.8.1 Google Profile
5.8.2 Google Main Business
5.8.3 Google Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.8.4 Google Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.8.5 Google Recent Developments
5.9 Cisco Systems
5.9.1 Cisco Systems Profile
5.9.2 Cisco Systems Main Business
5.9.3 Cisco Systems Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.9.4 Cisco Systems Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.9.5 Cisco Systems Recent Developments
5.10 Red Hat
5.10.1 Red Hat Profile
5.10.2 Red Hat Main Business
5.10.3 Red Hat Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.10.4 Red Hat Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.10.5 Red Hat Recent Developments
5.11 Getronics
5.11.1 Getronics Profile
5.11.2 Getronics Main Business
5.11.3 Getronics Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.11.4 Getronics Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.11.5 Getronics Recent Developments
5.12 Hewlett Packard Enterprise Development
5.12.1 Hewlett Packard Enterprise Development Profile
5.12.2 Hewlett Packard Enterprise Development Main Business
5.12.3 Hewlett Packard Enterprise Development Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.12.4 Hewlett Packard Enterprise Development Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.12.5 Hewlett Packard Enterprise Development Recent Developments
5.13 CenturyLink
5.13.1 CenturyLink Profile
5.13.2 CenturyLink Main Business
5.13.3 CenturyLink Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.13.4 CenturyLink Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.13.5 CenturyLink Recent Developments
5.14 NEC Corporation
5.14.1 NEC Corporation Profile
5.14.2 NEC Corporation Main Business
5.14.3 NEC Corporation Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.14.4 NEC Corporation Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.14.5 NEC Corporation Recent Developments
5.15 Joyent
5.15.1 Joyent Profile
5.15.2 Joyent Main Business
5.15.3 Joyent Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.15.4 Joyent Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.15.5 Joyent Recent Developments
5.16 AT&T Intellectual Property
5.16.1 AT&T Intellectual Property Profile
5.16.2 AT&T Intellectual Property Main Business
5.16.3 AT&T Intellectual Property Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.16.4 AT&T Intellectual Property Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.16.5 AT&T Intellectual Property Recent Developments
5.17 Citrix Systems
5.17.1 Citrix Systems Profile
5.17.2 Citrix Systems Main Business
5.17.3 Citrix Systems Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.17.4 Citrix Systems Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.17.5 Citrix Systems Recent Developments
5.18 NTT DATA Corporation
5.18.1 NTT DATA Corporation Profile
5.18.2 NTT DATA Corporation Main Business
5.18.3 NTT DATA Corporation Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.18.4 NTT DATA Corporation Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.18.5 NTT DATA Corporation Recent Developments
5.19 Five9
5.19.1 Five9 Profile
5.19.2 Five9 Main Business
5.19.3 Five9 Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.19.4 Five9 Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.19.5 Five9 Recent Developments
5.20 Genesys
5.20.1 Genesys Profile
5.20.2 Genesys Main Business
5.20.3 Genesys Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.20.4 Genesys Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.20.5 Genesys Recent Developments
5.21 LivePerson
5.21.1 LivePerson Profile
5.21.2 LivePerson Main Business
5.21.3 LivePerson Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.21.4 LivePerson Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.21.5 LivePerson Recent Developments
5.22 NICE inContact
5.22.1 NICE inContact Profile
5.22.2 NICE inContact Main Business
5.22.3 NICE inContact Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.22.4 NICE inContact Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.22.5 NICE inContact Recent Developments
5.23 Talkdesk
5.23.1 Talkdesk Profile
5.23.2 Talkdesk Main Business
5.23.3 Talkdesk Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.23.4 Talkdesk Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.23.5 Talkdesk Recent Developments
5.24 Zendesk
5.24.1 Zendesk Profile
5.24.2 Zendesk Main Business
5.24.3 Zendesk Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.24.4 Zendesk Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.24.5 Zendesk Recent Developments
5.25 Cognigy
5.25.1 Cognigy Profile
5.25.2 Cognigy Main Business
5.25.3 Cognigy Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.25.4 Cognigy Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.25.5 Cognigy Recent Developments
5.26 IBM Watson
5.26.1 IBM Watson Profile
5.26.2 IBM Watson Main Business
5.26.3 IBM Watson Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.26.4 IBM Watson Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.26.5 IBM Watson Recent Developments
5.27 SmartAction
5.27.1 SmartAction Profile
5.27.2 SmartAction Main Business
5.27.3 SmartAction Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.27.4 SmartAction Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.27.5 SmartAction Recent Developments
5.28 Verint Systems
5.28.1 Verint Systems Profile
5.28.2 Verint Systems Main Business
5.28.3 Verint Systems Call Center Artificial Intelligence (AI) Products, Services and Solutions
5.28.4 Verint Systems Call Center Artificial Intelligence (AI) Revenue (US$ Million) & (2018-2023)
5.28.5 Verint Systems Recent Developments
6 North America
6.1 North America Call Center Artificial Intelligence (AI) Market Size by Country (2018-2029)
6.2 United States
6.3 Canada
7 Europe
7.1 Europe Call Center Artificial Intelligence (AI) Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Call Center Artificial Intelligence (AI) Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Call Center Artificial Intelligence (AI) Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Call Center Artificial Intelligence (AI) Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Call Center Artificial Intelligence (AI) Market Dynamics
11.1 Call Center Artificial Intelligence (AI) Industry Trends
11.2 Call Center Artificial Intelligence (AI) Market Drivers
11.3 Call Center Artificial Intelligence (AI) Market Challenges
11.4 Call Center Artificial Intelligence (AI) Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List

　

ページTOPに戻る

ご注文は、お電話またはWEBから承ります。お見積もりの作成もお気軽にご相談ください。

webからのご注文・お問合せはこちらのフォームから承ります

本レポートと同分野（ソフトウェア）の最新刊レポート

QYResearch社のサービス・ソフトウェア分野での最新刊レポート

本レポートと同じKEY WORD（artificial intelligence）の最新刊レポート


よくあるご質問


QYResearch社はどのような調査会社ですか?


QYリサーチ(QYResearch)は幅広い市場を対象に調査・レポート出版を行う、中国に本社をおく調査会社です。   QYResearchでは年間数百タイトルの調査レポートを出版しています。... もっと見る


調査レポートの納品までの日数はどの程度ですか?


在庫のあるものは速納となりますが、平均的には 3-４日と見て下さい。
但し、一部の調査レポートでは、発注を受けた段階で内容更新をして納品をする場合もあります。
発注をする前のお問合せをお願いします。


注文の手続きはどのようになっていますか?


1)お客様からの御問い合わせをいただきます。
2)見積書やサンプルの提示をいたします。
3)お客様指定、もしくは弊社の発注書をメール添付にて発送してください。
4)データリソース社からレポート発行元の調査会社へ納品手配します。
5) 調査会社からお客様へ納品されます。最近は、pdfにてのメール納品が大半です。


お支払方法の方法はどのようになっていますか?


納品と同時にデータリソース社よりお客様へ請求書（必要に応じて納品書も）を発送いたします。
お客様よりデータリソース社へ（通常は円払い）の御振り込みをお願いします。
請求書は、納品日の日付で発行しますので、翌月最終営業日までの当社指定口座への振込みをお願いします。振込み手数料は御社負担にてお願いします。
お客様の御支払い条件が60日以上の場合は御相談ください。
尚、初めてのお取引先や個人の場合、前払いをお願いすることもあります。ご了承のほど、お願いします。


データリソース社はどのような会社ですか?


当社は、世界各国の主要調査会社・レポート出版社と提携し、世界各国の市場調査レポートや技術動向レポートなどを日本国内の企業・公官庁及び教育研究機関に提供しております。
世界各国の「市場・技術・法規制などの」実情を調査・収集される時には、データリソース社にご相談ください。
お客様の御要望にあったデータや情報を抽出する為のレポート紹介や調査のアドバイスも致します。



詳細検索

このレポートへのお問合せ

お問合せはこちらから

03-3582-2531

電話お問合せもお気軽に

 

2024/11/22　10:26

155.52 円

163.34 円

198.56 円

ページTOPに戻る

株式会社 データリソース　Data Resources, Inc.
東京都港区赤坂1-14-5　アークヒルズエグゼクティブタワー N313

電話：03-3582-2531
FAX：03-3582-2861
Eメール：office@dri.co.jp

FAQ サイトマップ プライバシーポリシー お問合せ

関連会社:
株式会社ユーディーアール

COPYRIGHT(C) 2011-2023　DATA RESOURCES, Inc. ALL RIGHTS RESERVED.