Summary

このレポートは小売業の受注管理ソフトウェア市場を調査し、市場規模、市場動向、ベンダー、技術の分析・予測結果を提供しています。また、市場に関する最新情報についても記載しています。

Product Overview

Date of publication　　　September 21, 2021
Format　　　　　　　　  Electronic PDF
Geography　　　　　　　Worldwide
Author(s)　　　　　　　  Jerry Sheldon, Lee Holman

Retailers are racing to compete with Amazon and Walmart. And the COVID pandemic only further moved this market forward as consumers continue to expand the channels in which they engage with retailers and restaurants. Companies must get to a single version of the truth on customers so that their stores become an advantage.  They must turn their stores into a competitive advantage and they must be able to fulfill orders from anywhere.  To do so they are investing heavily into Enterprise Order Management. In fact, the Enterprise Order Management system is the core for retail going forward.  Having that single order management system that allows for shipping from the warehouse, pickup at store, or simply traditional store fulfillment is key to not only surviving, but thriving in the future.

This study reviews the trends and barriers around reaching this goal of a single order management system, the painful process of removing silos, and the goal of using stores and their locations as their competitive advantage.  This research looks at the top vendors in this area, the size of the market and the positioning of those vendors.  It is designed for retailers and vendors that are looking to move to the central order management process.

Highlights

One of the most exciting developments that retailers are currently embracing is Unified Commerce. We define Unified Commerce as the holistic technology stack that provides one version of the truth for data pertaining to customers, products, pricing and sourcing, that in turn enables the procurement, sale and delivery of merchandise independent of channel. Those solutions that fit within the Unified Commerce umbrella are showing extremely healthy adoption moving forward across a broad range of retail segments and tiers. In retailer discussions the main reasons given include cost savings and a more seamless data flow (for both the retailer and the consumer).

The most successful retailers had embraced the concept of Unified Commerce wholeheartedly before the COVID pandemic and enjoyed the benefits once consumers moved quickly to multichannel shopping. The foundation for a successful Unified Commerce strategy is a highly capable and configurable enterprise order management system (EOM) that is able to look at orders independent of the originating order channel. EOM with be linked with the five key technology pillars consisting of Store/POS, E-Commerce, Sales/Marketing/CRM, Merchandising/SCM and BI/Analytics, resulting in the figure shown to the right. OMS will be the natural extension of key Point-of-Sale (POS) functionality such as enterprise inventory visibility, ordering from other stores, return of online purchases, ship from store, order online from the POS, click and collect, and store to store transfer. The broad functionality required by OMS is extended even further when one considers the additional permutations for ordering and return brought by online and phone/catalog sales.

Preview

FAQS

Is this a comprehensive view of the marketplace?

Yes, this provides a view of the market by size worldwide. We do breakouts on sizing also specifically for the North America and EMEA markets.

People use different terms – Enterprise Order Management, Distributed Order Management?

We don’t delineate in this report.  Really, any order management system of the future needs to be able to distribute orders depending on the channel and best way to fulfill.  To us it is just semantics.

Can I share this study in my company?

Yes if you have an enterprise license.  See below for more.

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In most cases this is fine but we ask that you run it by us first at ihl(at)ihlservices.com. Typically things shared in percentages (ie. this is 20% increase) then that is fine. Items in raw $$$ or units typically we will not allow to share. But we can work with you on this. We realize that you buy the research to use, so we can usually find a nice compromise that protects our IP and meets your needs.

Can I get access to the analysts who wrote or partnered in the study?

Yes, one of the core differentiators of IHL Research Studies is that included in part of the price is up to 1 hour with the analyst to ask follow-up questions or dig further into any assumptions. This does not extend to getting more data, just better insight into how we arrived at the data and came to the conclusions from that data.

Pricing

License Options

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Table of Contents

Table of Contents

1.0 Introduction and Key Definitions

2.0 Retail OMS Market Overview

3.0 Trends, Drivers and Barriers

4.0 Vendor Positioning Maps

5.0 Leading OMS Vendors & Differentiators

6.0 Vendor Profiles

7.0 Methodology