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カスタマーインサイト＆フィードバック


Customer Insights & Feedback

CRM、顧客データと分析、パーソナライゼーションと最適化、コンタクトセンターソリューション、従業員体験（EX）ソリューションなど、CXを実現するテクノロジーは、強力なCXプログラムの構築を目指す企業にとっ... もっと見る

　

　

出版社 出版年月 電子版価格 ページ数 図表数 言語
Dash Network LLC
ダッシュネットワーク 		2022年6月29日 US$3,500
1-5ユーザーライセンス
ライセンス・価格情報
注文方法はこちら 		41 84 英語

　

サマリー

CRM、顧客データと分析、パーソナライゼーションと最適化、コンタクトセンターソリューション、従業員体験（EX）ソリューションなど、CXを実現するテクノロジーは、強力なCXプログラムの構築を目指す企業にとって不可欠なものです。しかし、これらのソリューションに火をつけるのは、カスタマーインサイト＆フィードバック技術の活用です。これらのツールは、顧客と企業だけでなく、従業員も直接結びつけることができます。CXを成功させるためには、直接聞いたり、間接的に集めたりした顧客情報の流れが重要なのです。

カスタマーインサイトやフィードバックは、単純な調査やアウトリーチから長い間進化してきました。顧客データの種類やチャネルの選択肢は爆発的に増え、このセグメントは、魅力的で簡単に設定できるデータ収集だけでなく、高度なデータ分析、インサイト生成、関連ダッシュボード、インサイトを行動に移すためのツールをサポートする幅広い総合ソリューションを提供することで対応してきた。このことは、業界におけるCXの成熟度が大きく異なることと相反し、CXプログラムを次のレベルに引き上げるための運用プロセスや全社的な文化が欠如している企業もある。フィードバックに対する消費者の感情も同様に、タイムリーで共感的な回答を提供する企業への高い期待とともに進化しています。顧客は、自分の言葉で、自分のチャネルで、意見を聞き、認めてもらう機会を求めています。また、迅速な対応と、個別対応に重点を置いた対応を求めています。

この調査レポートは、企業が優れたCXを実現するために提供されているカスタマーインサイト＆フィードバックソフトウェアのプラットフォーム、アプリケーション、サービスに焦点をあてています。これらのソリューションは、顧客体験の重要な一部であり、正しく行われれば、ポジティブなエンゲージメントとなり、解約の減少、ロイヤルティの向上、顧客がプロモーターになる可能性をもたらします。企業の観点からは、導入が成功すればCX指標が向上し、それが投資収益率（ROI）の向上につながることが多い。さらに、これらのテクノロジーは、企業が最大の効果をもたらす行動に優先順位をつけて集中し、EXに影響を与える他の内部摩擦点を特定するのに役立ちます。

重要な質問に対応します：

  • 企業は、CXの取り組みを支援するために、カスタマーインサイト＆フィードバックをどのように活用しているのでしょうか？
  • 顧客のインサイト＆フィードバック導入の主要なドライバーは何ですか？
  • カスタマーインサイト＆フィードバックソリューションの導入を阻む障壁は何か？
  • カスタマーインサイト＆フィードバックソリューションでは、どのような技術が活用されているのでしょうか？
  • カスタマーインサイト＆フィードバックは、どのようにEXと結びついているのか？
  • カスタマーインサイト＆フィードバックソリューションのメリットやユースケースはどのようなものがあるのでしょうか。

このレポートが必要なのは誰か？

  • CXプラクティショナー
  • C-suiteおよび戦略担当役員
  • ロイヤリティ・マネージャー
  • 人工知能（AI）・機械学習（ML）技術提供者
  • お客様の声テクノロジープロバイダー
  • データおよびアナリティクスプロバイダー
  • 投資家コミュニティ

 



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目次

  1. Executive Summary
    1. Introduction
    2. Market drivers
    3. Market barriers
    4. Market forecasts highlights
    5. Dash Research insights
  2. Market Overview
    1. Defining customer insights & feedback
    2. Market drivers
      1. Move to digital has created an enormous number of channels and sources for feedback
      2. AI technologies enable streamlining of analysis, more successful leveraging of unstructured data, and the development of more novel collection methods
      3. Consumer expectations for quick responses spur strong interest in technologies enabling insights to take action/close the feedback loop
      4. Insights & feedback technologies provide the needed link between EX and CX
      5. Need to better prioritize initiatives and identify churn risk
    3. Market barriers
      1. Lack of CX maturity in organizations
      2. Too much outreach can alienate end users and result in low response rates and survey fatigue
      3. Inability to move beyond collection and metrics to empathy and action
      4. Internal technologies and priorities lead to data silos, hindering information flow
    4. Market landscape and participants
  3. Case Studies
    1. Product Madness links NPS with internal systems to gain a deeper customer understanding
    2. T-Mobile deploys new feedback approach to prioritize customer satisfaction and deploy cross-functional Team of Experts model
    3. Co-op using video feedback to humanize feedback collection and gather richer insights
    4. Fifth Third Bank modernizes its VoC program
    5. L’Oreal Paris uses feedback to shape a website overhaul
    6. Blacks Outdoor Retail Group greatly increases response rates and response to feedback time
  4. Market Forecasts
    1. Forecast methodology
    2. Customer insights & feedback CX software, global market forecasts
      1. Geographic segmentation
      2. Market segmentation
      3. Product offering segmentation
      4. Industry segmentation
    3. Recommendations
    4. Conclusions
  5. Acronym and Abbreviation List
  6. Table of Contents
  7. Table of Figures
  8. Appendix
    1. Scope of study
    2. Sources and methodology
    3. Forecast methodology
    4. Copyright notice

 

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図表リスト

Charts

  • Customer Insights & Feedback Software and Services Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, World Markets: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, World Markets: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, World Markets: 2019-2026
  • CE Customer Insights & Feedback Software and Services Revenue by Industry, World Markets: 2019-2026
  • CX Customer Insights & Feedback Software and Services Revenue by Industry, World Markets: 2019-2026
  • Customer Insights & Feedback Services Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Application Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Platform Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, North America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, North America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Europe: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Europe: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Asia Pacific: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, Asia Pacific: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Latin America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Latin America: 2019-2026
  • CX/CE Personalization & Optimization Software and Services Revenue by Industry, Latin America: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, Latin America: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Latin America: 2019-2026
  • Contact Center CX/CE Platform Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, Latin America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Middle East & Africa: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Middle East & Africa:
    2019-2026

Tables

  • Customer Insights & Feedback Software and Services Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, World Markets: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, World Markets: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, World Markets: 2019-2026
  • CE Customer Insights & Feedback Software and Services Revenue by Industry, World Markets: 2019-2026
  • CX Customer Insights & Feedback Software and Services Revenue by Industry, World Markets: 2019-2026
  • Customer Insights & Feedback Services Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Application Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Platform Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, North America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, North America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Europe: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, Europe: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Asia Pacific: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, Asia Pacific: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Latin America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Latin America: 2019-2026
  • CX/CE Personalization & Optimization Software and Services Revenue by Industry, Latin America: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, Latin America: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Latin America: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, Latin America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Middle East & Africa: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Middle East & Africa: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Industry Groups and Definitions: World Markets

Figures

  • Insights & Feedback Chain
  • CX Benchmark Metrics + Feedback/Survey Types
  • Customer Data Sources, Technologies, and End Users
  • Feedback Channel Popularity
  • Video and Audio Feedback Examples
  • Response to Feedback Can Create Advocates and Detractors
  • Use Cases & Benefits for Customer Insights & Feedback
  • Companies Need More Than Survey-Based Systems
  • Selected Customer Insights & Feedback Merger and Acquisition Activity

 

　

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Summary

The technologies that enable CX, such as customer relationship management (CRM), customer data and analytics, personalization & optimization, contact center solutions, and employee experience (EX) solutions, are all integral to companies aspiring to build strong CX programs. However, it is the use of customer insights & feedback technologies that provides the ignition for all these solutions. These tools provide the direct link between not only customer and company, but also employee. The flow of customer information, both directly asked for and gathered through indirect sources, is critical to the success of CX.

Customer insights & feedback has long evolved past simple surveys and outreach. There has been an explosion in customer data type and channel options and this segment has responded by offering a wide range of comprehensive solutions to support not just engaging and easy to set up data collection, but also sophisticated data analytics, insight generation, relevant dashboards, and tools to enable those insights to turn into action. At times, this is at odds with the widely varying levels of CX maturity in the industry, with some companies lacking the operational processes or company-wide culture to take their CX program to the next level. Consumer sentiment toward feedback is likewise evolving with high expectations placed upon companies to provide timely and empathic responses. Customers want the opportunity to be heard and acknowledged, but on their own terms and via their own channel choice. They also want action taken quickly and in a focused, personalized manner.

This Dash Research report focuses on the customer insights & feedback software platforms, applications, and services that are offered to help companies achieve excellent CX. These solutions are an integral part of a customer’s experience and, if done correctly, will be a positive engagement, resulting in less churn, deeper loyalty, and the potential for customers to turn into promoters. From a company viewpoint, successful deployments can boost CX metrics, which are often then linked to an improved return on investment (ROI). Further, these technologies help companies prioritize and focus on the actions that will cause the greatest positive effect and identify other internal points of friction that affect EX.

Key Questions Addressed:

  • How are companies using customer insights & feedback to support their CX efforts?
  • What are the key drivers of customers insights & feedback adoption?
  • What barriers exist that may hinder the adoption of customer insights & feedback solutions?
  • What technologies are leveraged in customer insights & feedback solutions?
  • How is customer insights & feedback tied to EX?
  • What are some of the benefits and use cases for customer insights & feedback solutions?

Who Needs This Report?

  • CX practitioners
  • C-suite and strategy directors
  • Loyalty managers
  • Artificial intelligence (AI) and machine learning (ML) technology providers
  • Customer feedback technology providers
  • Data and analytics providers
  • Investor community

 



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Table of Contents

  1. Executive Summary
    1. Introduction
    2. Market drivers
    3. Market barriers
    4. Market forecasts highlights
    5. Dash Research insights
  2. Market Overview
    1. Defining customer insights & feedback
    2. Market drivers
      1. Move to digital has created an enormous number of channels and sources for feedback
      2. AI technologies enable streamlining of analysis, more successful leveraging of unstructured data, and the development of more novel collection methods
      3. Consumer expectations for quick responses spur strong interest in technologies enabling insights to take action/close the feedback loop
      4. Insights & feedback technologies provide the needed link between EX and CX
      5. Need to better prioritize initiatives and identify churn risk
    3. Market barriers
      1. Lack of CX maturity in organizations
      2. Too much outreach can alienate end users and result in low response rates and survey fatigue
      3. Inability to move beyond collection and metrics to empathy and action
      4. Internal technologies and priorities lead to data silos, hindering information flow
    4. Market landscape and participants
  3. Case Studies
    1. Product Madness links NPS with internal systems to gain a deeper customer understanding
    2. T-Mobile deploys new feedback approach to prioritize customer satisfaction and deploy cross-functional Team of Experts model
    3. Co-op using video feedback to humanize feedback collection and gather richer insights
    4. Fifth Third Bank modernizes its VoC program
    5. L’Oreal Paris uses feedback to shape a website overhaul
    6. Blacks Outdoor Retail Group greatly increases response rates and response to feedback time
  4. Market Forecasts
    1. Forecast methodology
    2. Customer insights & feedback CX software, global market forecasts
      1. Geographic segmentation
      2. Market segmentation
      3. Product offering segmentation
      4. Industry segmentation
    3. Recommendations
    4. Conclusions
  5. Acronym and Abbreviation List
  6. Table of Contents
  7. Table of Figures
  8. Appendix
    1. Scope of study
    2. Sources and methodology
    3. Forecast methodology
    4. Copyright notice

 

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List of Tables/Graphs

Charts

  • Customer Insights & Feedback Software and Services Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, World Markets: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, World Markets: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, World Markets: 2019-2026
  • CE Customer Insights & Feedback Software and Services Revenue by Industry, World Markets: 2019-2026
  • CX Customer Insights & Feedback Software and Services Revenue by Industry, World Markets: 2019-2026
  • Customer Insights & Feedback Services Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Application Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Platform Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, North America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, North America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Europe: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Europe: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Asia Pacific: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, Asia Pacific: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Latin America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Latin America: 2019-2026
  • CX/CE Personalization & Optimization Software and Services Revenue by Industry, Latin America: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, Latin America: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Latin America: 2019-2026
  • Contact Center CX/CE Platform Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, Latin America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Middle East & Africa: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Middle East & Africa:
    2019-2026

Tables

  • Customer Insights & Feedback Software and Services Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, World Markets: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, World Markets: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, World Markets: 2019-2026
  • CE Customer Insights & Feedback Software and Services Revenue by Industry, World Markets: 2019-2026
  • CX Customer Insights & Feedback Software and Services Revenue by Industry, World Markets: 2019-2026
  • Customer Insights & Feedback Services Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Application Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Platform Revenue by Region, World Markets: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, North America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, North America: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, North America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Europe: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Europe: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, Europe: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Asia Pacific: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Asia Pacific: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, Asia Pacific: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Latin America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Latin America: 2019-2026
  • CX/CE Personalization & Optimization Software and Services Revenue by Industry, Latin America: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, Latin America: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Latin America: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, Latin America: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Function, Middle East & Africa: 2019-2026
  • Customer Insights & Feedback Software and Services Revenue by Product Offering, Middle East & Africa: 2019-2026
  • CX/CE Customer Insights & Feedback Software and Services Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Customer Insights & Feedback Services Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Customer Insights & Feedback Application Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Customer Insights & Feedback Platform Revenue by Industry, Middle East & Africa: 2019-2026
  • CX/CE Industry Groups and Definitions: World Markets

Figures

  • Insights & Feedback Chain
  • CX Benchmark Metrics + Feedback/Survey Types
  • Customer Data Sources, Technologies, and End Users
  • Feedback Channel Popularity
  • Video and Audio Feedback Examples
  • Response to Feedback Can Create Advocates and Detractors
  • Use Cases & Benefits for Customer Insights & Feedback
  • Companies Need More Than Survey-Based Systems
  • Selected Customer Insights & Feedback Merger and Acquisition Activity

 

　

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よくあるご質問


Dash Network LLC社はどのような調査会社ですか?


Dash Network（ダッシュネットワーク） は、 米国に拠点を置くCX専門の調査会社です。カスタム調査やコンサルティングサービスも行... もっと見る


調査レポートの納品までの日数はどの程度ですか?


在庫のあるものは速納となりますが、平均的には 3-４日と見て下さい。
但し、一部の調査レポートでは、発注を受けた段階で内容更新をして納品をする場合もあります。
発注をする前のお問合せをお願いします。


注文の手続きはどのようになっていますか?


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3)お客様指定、もしくは弊社の発注書をメール添付にて発送してください。
4)データリソース社からレポート発行元の調査会社へ納品手配します。
5) 調査会社からお客様へ納品されます。最近は、pdfにてのメール納品が大半です。


お支払方法の方法はどのようになっていますか?


納品と同時にデータリソース社よりお客様へ請求書（必要に応じて納品書も）を発送いたします。
お客様よりデータリソース社へ（通常は円払い）の御振り込みをお願いします。
請求書は、納品日の日付で発行しますので、翌月最終営業日までの当社指定口座への振込みをお願いします。振込み手数料は御社負担にてお願いします。
お客様の御支払い条件が60日以上の場合は御相談ください。
尚、初めてのお取引先や個人の場合、前払いをお願いすることもあります。ご了承のほど、お願いします。


データリソース社はどのような会社ですか?


当社は、世界各国の主要調査会社・レポート出版社と提携し、世界各国の市場調査レポートや技術動向レポートなどを日本国内の企業・公官庁及び教育研究機関に提供しております。
世界各国の「市場・技術・法規制などの」実情を調査・収集される時には、データリソース社にご相談ください。
お客様の御要望にあったデータや情報を抽出する為のレポート紹介や調査のアドバイスも致します。



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