Summary

This report provides a comprehensive overview of trends and developments in Croatia’s telecommunications market. The report analyses the fixed-line, mobile and broadband sectors. Subjects include:

Market and industry analyses, trends and developments;
Facts, figures and statistics;
Industry and regulatory issues;
Infrastructure developments;
Major Players, Revenues, Subscribers, ARPU, MoU;
Mobile Voice and Data Markets;
Broadband (FttP, DSL, cable, wireless);
Mobile subscribers and ARPU;
Broadband market forecasts;
Government policies affecting the telecoms industry;
Market liberalisation and industry issues;
Telecoms operators – privatisation, IPOs, acquisitions, new licences;
Mobile technologies (GSM; 3G, HSPA, LTE, 5G).









Researcher:- Henry LancasterCurrent publication date:- October 2019 (18th Edition)

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Table of Contents

1 Key statistics

2 Regional European Market Comparison

2.1 Europe Telecom Maturity Index by tier

2.2 TMI versus GDP

2.3 Mobile and mobile broadband penetration

2.4 Fixed versus mobile broadband penetration

3 Country overview

4 Covid-19 and its impact on the telecom sector

4.1 Economic considerations and responses

4.2 Subscribers

4.3 Infrastructure

5 Telecommunications market

5.1 Historical overview

5.2 Market analysis

6 Regulatory environment

6.1 Historical overview

6.2 Regulatory authority

6.3 Fixed-line developments

6.4 Mobile network developments

7 Mobile market

7.1 Market analysis

7.2 Mobile statistics

7.3 Mobile infrastructure

7.4 Mobile data

7.5 Mobile broadband

7.6 Major mobile operators

7.7 Mobile content and applications

8 Fixed-line broadband market

8.1 Introduction and statistical overview

8.2 Hybrid Fibre Coax (HFC) networks

8.3 Digital Subscriber Line (DSL) networks

8.4 Fibre-to-the-Premises (FttP) networks

8.5 Other fixed broadband services

9 Digital economy

9.1 Introduction

9.2 E-government

9.3 E-education

9.4 E-health

10 Fixed network operators

10.1 Hrvatski Telekom (HT)

10.2 A1 Croatia

10.3 Optima Telekom

10.4 Metronet

11 Telecommunications infrastructure

11.1 Overview of the national telecom network

11.2 International infrastructure

11.3 Cloud computing

11.4 Wholesale

11.5 Smart Infrastructure

11.6 Data centres

12 Appendix Historic data

13 Glossary of abbreviations

14 Related reports

Table 1 Top Level Country Statistics and Telco Authorities - Croatia 2021 (e)
Table 2 Development of telecom services revenue by sector (HRK million) 2011 2021
Table 3 Change in telecom services revenue by sector 2011 2021
Table 4 Change in mobile and fixed-line network voice traffic (million minutes) 2010 2021
Table 5 Accumulated fixed number portings 2011 2021
Table 6 Drop in the number of CPS access lines 2011 2021
Table 7 Accumulated and annual mobile ported numbers 2011 2021
Table 8 Growth in mobile roaming traffic (million minutes) 2009 2021
Table 9 Change in the number of mobile subscribers and penetration rate 2011 2026
Table 10 Change in the mobile market share of subscribers by operator 2011 2021
Table 11 Increase in mobile network voice traffic 2010 2021
Table 12 Development of mobile market revenue 2011 2021
Table 13 Change in the number of prepaid users and proportion to total 2011 2021
Table 14 Decline in HT Group's mobile prepaid subscribers 2009 2021
Table 15 Decline in A1 Croatia's prepaid subscribers and proportion to total 2009 2020
Table 16 Growth in the number of M2M connections 2017 2021
Table 17 Increase in the number of A1 Croatia's M2M connections 2016 2020
Table 18 Change in the number of SMS and MMS messages sent 2011 2021
Table 19 Growth in the number of mobile broadband subscribers and penetration 2011 2026
Table 20 Change in the number of dedicated mobile broadband subscribers 2011 2021
Table 21 Increase in mobile broadband revenue and traffic 2015 2021
Table 22 Growth in the number of A1 Croatia's mobile broadband subscribers 2011 2021
Table 23 Increase in Hrvatski Telekom Group's mobile revenue 2010 2021
Table 24 Decline in Hrvatski Telekom's mobile annualised ARPU (HRK / subscriber / month) 2010 2021
Table 25 Change in Hrvatski Telekom's mobile prepaid and contract customer base (thousand) 2009 2021
Table 26 A1 Croatia prepaid, postpaid, and blended monthly ARPU ( / month) 2011 2021
Table 27 Change in A1 Croatia's Minutes of Use (MOU) 2011 2020
Table 28 Development of A1 Croatia's subscriber base (million) 2011 2021
Table 29 Development of Telemach Croatia's financial data (SEK million) 2011 2019
Table 30 Change in Telemach Croatia's mobile revenue by segment (SEK million) 2015 2019
Table 31 Growth in Telemach Croatia's mobile subscriber base 2011 2019
Table 32 Growth in the number of fixed broadband subscribers and penetration rate 2011 2026
Table 33 Growth in broadband data traffic by type (TB) 2012 2021
Table 34 Broadband data traffic growth by type 2013 2021
Table 35 Increase in broadband revenue (mobile and fixed) 2011 2021
Table 36 Increase in broadband revenue by platform (HRK billion) 2017 2021
Table 37 Growth in the number of A1 Croatia's broadband subscriber base 2011 2021
Table 38 Change in the number of cable broadband subscribers 2010 2021
Table 39 Change in DSL accesses by type 2010 2021
Table 40 Change in the number of Hrvatski Telekom's retail broadband subscribers 2009 2021
Table 41 Growth in the number of fibre broadband subscribers 2015 2021
Table 42 Change in the number of fixed wireless broadband lines 2017 2021
Table 43 Fixed-line market share by operator 2009 2021
Table 44 Hrvatski Telekom financial data (HRK million) 2011 2021
Table 45 Change in Hrvatski Telekom's fixed voice and mobile revenue (HRK million) 2010 2021
Table 46 Decline in the number of Hrvatski Telekom's retail fixed lines 2011 2021
Table 47 Decline in Hrvatski Telekom's voice ARPU 2009 2021
Table 48 Development of A1 Croatia's financial results ( million) 2009 2021
Table 49 Development of in A1 Croatia's revenue 2009 2021
Table 50 Change in the number of A1 Croatia's access lines in service 2011 2021
Table 51 Optima Telekom financial data (HRK million) 2010 2021
Table 52 Development of Optima Telekom operational data 2010 2021
Table 53 Change in the number of fixed lines in service and teledensity 2011 2026
Table 54 Increase in international internet bandwidth 2011 2019
Table 55 Historic - Fixed lines in service and teledensity 2000 2010
Table 56 Historic - International internet bandwidth 2001 2010
Table 57 Historic - SMS and MMS messages sent (million) 2003 2010
Table 58 Historic - Mobile subscribers and penetration rate 1997 2010
Table 59 Historic - Prepaid users 2002 2010
Table 60 Historic - Internet users and penetration rates 2000 2015
Table 61 Historic - Fixed broadband subscribers and penetration rate 2003 2010
Table 62 Historic - Development of telecom services revenue by sector (HRK million) 2005 2010
Table 63 Historic - Change in telecom services revenue growth by sector 2005 2010
Table 64 Historic - Accumulated fixed number portings 2005 2010
Table 65 Historic - Drop in the number of CPS access lines 2008 2010
Table 66 Historic - Change in the mobile market share of subscribers by operator 2007 2010
Table 67 Historic - Development of mobile market revenue 2005 2010
Table 68 Historic - Decline in the number of dedicated mobile broadband subscribers 2007 2010
Table 69 Historic - Growth in the number of A1 Croatia's mobile broadband subscribers 2008 2010
Table 70 Historic - Accumulated and annual mobile ported numbers 2006 2010
Table 71 Historic - A1 Croatia prepaid, postpaid and blended monthly ARPU 2004 2010
Table 72 Historic - Change in A1 Croatia's Minutes of Use (MOU) 2007 2010
Table 73 Historic - Development of A1 Croatia's subscriber base 2007 2010
Table 74 Historic - Development of Tele2 Croatia's financial data (SEK million) 2007 2010
Table 75 Historic - Growth in Tele2 Croatia's mobile subscriber base 2007 2010
Table 76 Historic - Growth in the number of fixed broadband subscribers and penetration rate 2003 2010
Table 77 Historic - Broadband market revenue growth (mobile and fixed) 2005 2010
Table 78 Historic -Hrvatski Telekom financial data (HRK million) 2008 2010
Table 79 Historic - Decline in the number of Hrvatski Telekom retail fixed lines 2005 2010
Chart 1 Europe Telecoms Maturity Index Market Leaders (top tier)
Chart 2 Europe Telecoms Maturity Index Market Challengers (middle tier)
Chart 3 Europe Telecoms Maturity Index Market Emergents (bottom tier)
Chart 4 Overall view - Telecoms Maturity Index vs GDP per Capita
Chart 5 Europe - mobile subscriber penetration vs mobile broadband penetration
Chart 6 Scandinavia and Baltics mobile subscriber penetration vs mobile broadband penetration
Chart 7 Northern Europe mobile subscriber penetration vs mobile broadband penetration
Chart 8 Southern Europe mobile subscriber penetration vs mobile broadband penetration
Chart 9 Eastern Europe mobile subscriber penetration vs mobile broadband penetration
Chart 10 Scandinavia and Baltics fixed and mobile broadband penetration
Chart 11 Northern Europe fixed and mobile broadband penetration
Chart 12 Southern Europe fixed and mobile broadband penetration
Chart 13 Eastern Europe fixed and mobile broadband penetration
Chart 14 Development of telecom services revenue by sector 2011 2021
Chart 15 Change in telecom services revenue by sector 2011 2021
Chart 16 Change in mobile and fixed-line network voice traffic 2010 2021
Chart 17 Drop in the number of CPS access lines 2011 2021
Chart 18 Change in the number of mobile subscribers and penetration rate 2011 2026
Chart 19 Change in the mobile market share of subscribers by operator 2011 2021
Chart 20 Increase in mobile network voice traffic 2010 2021
Chart 21 Development of mobile market revenue 2011 2021
Chart 22 Change in the number of prepaid users and proportion to total 2011 2021
Chart 23 Decline in HT Group's mobile prepaid subscribers 2009 2021
Chart 24 Decline in A1 Croatia's prepaid subscribers and proportion to total 2009 2020
Chart 25 Growth in the number of M2M connections 2017 2021
Chart 26 Change in the number of SMS and MMS messages sent 2011 2021
Chart 27 Growth in the number of mobile broadband subscribers and penetration 2011 2026
Chart 28 Change in the number of dedicated mobile broadband subscribers 2011 2021
Chart 29 Growth in the number of A1 Croatia's mobile broadband subscribers 2011 2021
Chart 30 Increase in Hrvatski Telekom Group's mobile revenue 2010 2021
Chart 31 Decline in Hrvatski Telekom's mobile annualised ARPU 2010 2021
Chart 32 Change in Hrvatski Telekom's mobile prepaid and contract customer base 2009 2020
Chart 33 A1 Croatia prepaid, postpaid, and blended monthly ARPU 2011 2020
Chart 34 Change in A1 Croatia's Minutes of Use (MOU) 2011 2020
Chart 35 Development of A1 Croatia's subscriber base 2011 2021
Chart 36 Development of Telemach Croatia's financial data 2011 2019
Chart 37 Change in Telemach Croatia's mobile revenue by segment 2015 2019
Chart 38 Growth in Telemach Croatia's mobile subscriber base 2011 2019
Chart 39 Growth in the number of fixed broadband subscribers and penetration rate 2011 2026
Chart 40 Growth in broadband data traffic by type 2012 2021
Chart 41 Increase in broadband revenue (mobile and fixed) 2011 2021
Chart 42 Increase in broadband revenue by platform (HRK billion) 2017 2021
Chart 43 Growth in the number of A1 Croatia's broadband subscriber base 2011 2021
Chart 44 Change in the number of cable broadband subscribers 2010 2021
Chart 45 Change in DSL accesses by type 2010 2021
Chart 46 Change in the number of Hrvatski Telekom's retail DSL subscriber base 2009 2021
Chart 47 Fixed-line market share by operator 2009 2021
Chart 48 Hrvatski Telekom financial data 2011 2021
Chart 49 Change in Hrvatski Telekom's fixed voice and mobile revenue 2010 2021
Chart 50 Decline in the number of Hrvatski Telekom's retail fixed lines 2011 2021
Chart 51 Decline in Hrvatski Telekom's voice ARPU 2009 2021
Chart 52 Development of A1 Croatia's financial results 2009 2021
Chart 53 Growth in A1 Croatia's revenue 2009 2021
Chart 54 Change in the number of A1 Croatia's access lines in service 2011 2021
Chart 55 Optima Telekom financial data 2010 2021
Chart 56 Development of Optima Telekom operational data 2010 2021
Chart 57 Change in the number of fixed lines in service and teledensity 2011 2026
Chart 58 Increase in international internet bandwidth 2011 2019
Exhibit 1 Generalised Market Characteristics by Market Segment
Exhibit 2 Access and the local loop